Well...MAYBE they credited his account. One never really knows if it actually happened. He's so hopping mad, that if they did not credit his account, he'll be attempting to sue.
It smells of antitrust, big-time, if only because one can go and buy a DSL modem online, from a number of vendors, and when a company wants to play exclusive, that action smacks the customer in the face. A good deal of customers don't mind, because they aren't usually owning their own equipment. This person is the exception to the rule.
Oh well....I'm sticking with Comcast, at least I can call someone locally, and usually settle a problem. They've bent over backwards for me in the last couple of years. I've had modems replaced a few times, techs out at my place, and plenty of service credit. I'm not going anywhere for a while. So there's a plug for Comcast.
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