sounds like you are having a signal issue in the lines. but just for arguments sake, what modem modem is it and its mac address so i can look it up here in the call center.
As for the customer service issue. I am here to help anyone and everyone with any issue you may have. email me at
thecomcastguy@hotmail.com with any issues.
PS we have to do the pre calls to make sure someone is there and ready for the tech b4 we waste gas/time/effort coming out to someone who isnt even home. Next time I recomend using you cell phone for a contact info.