hi, try checking your ip address, if your ip address is 169.xxx.xxx.xxx (this is an invalid ip address), to fix this, try releasing and renewing your ip address in the command prompt by typing ipconfig/release and then ipconfig/renew. If this still doesnt solve the problem you might have to hard reset your modem. to do a hard reset, press a pen on the reset button at the back of your modem for about 5 seconds.
Note: Holding it for too long will fry the modem's firmware
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