[Meemea]

I just switched from Comcast, and I feel much better having done so. They were a nightmare from the start.

When we first had them do the install, the guy who showed up was many hours late and LAZY. He told me (and I stupidly believed him) that he was not "authorized" to relocate the position of the cable in the living room. This was not such a big deal, so I just let it slide.

He said he checked the connectivity before leaving and that it was fine. I know, I know, I should have checked it myself, but hey, he was the professional installer, after all. Later that evening, I went to check my work e-mail and lo and behold, it was NOT working. I called Comcast and after about an hour on the phone with a rep trying to troubleshoot the problem, they said that the next time someone could look at it would be a week later.

This was more than a little irritating since I needed to be able to connect to the internet for work related purposes. I tried to take it in stride, and we planned a quick, five day visit to the in-laws since I was having to take unplanned time off of work anyway.

I came back and the cable was re-installed...but I was charged for the time it took to fix the problem, as well as a re-connect fee (since he had to run a new line to the house), which was later waived as a "courtesy". Gee, thanks, Comcast!

Our connection was awful and constantly reset itself. Since a good bit of my work involves sending large files to the main office via e-mail, this glitch meant that the documents had to be re-sent. A lot of the time I would have to attempt it two to three times before it would go through. That does not seem so bad, but when you consider the fact that I had to send an average of 75 files a day, it really started to add up.

Then there were billing issues. Too many to list, including being billed repeatedly for services that I did not have (or sign up for). I am glad someone had a positive comcast experience. I sure didn't.

In my house, if something starts to go on the fritz, we use the word Comcastic as a verb, i.e.; "Honey, the fridge is going comcastic again!"

I would never, ever recommend Comcast to anyone.