Comcast horrible customer service!!

[snehalrana]

I didn't wish to write this but Comcast left me no choice here. I just switched/upgraded my existing account from just plain comcast broadband to triple play thinking that I can get some more power boost. Yeah right!! How wrong I was!! I now have drop connections all the time with my internet connection and the worst of it is my existing email account doesn't work anymore. That means I cannot login to my digital voice center. I switched on April 21,2008 and they cannot fix my email issue even now. I have contacted the support via chat session as well as call them.. but since calling them would mean that I have to occupy my phone for couple of hours. All I hear is that "We understand your frustration and that technician is working on this issue" Funny thing (I shouldn't say its funny..but this shows how uncoordinated their support is) is that one of the chat representative asked me for my account details and even password just to tell me that he could not get to my account. Like I didn't knew that already!! And they all said "We will put down this as our note". Heck, they even gave me a case number.. So that being said and if they assign a case number then why can't they read simple thing and get to the point. They make me repeat this every single time.. I heard some horror stories about comcast support but I didn't know I had to be their victim to validate that. I really wish they have a competition as I will switch in a heart beat. I would not recommend them for those who have choice of switching. Please stay away from Comcast.

[ComcastCares]

I apologize for the trouble that you have experienced. Send us an email at the address below and we will work towards getting this right for you. Please include account information and a link to this page.

Frank Eliason
We_Can_Help@cable.comcast.com

[snehalrana]

That would help me a lot.

[snehalrana]

Frank,

I just sent an email to you with all my details. Hope you could help me out with this one.

[snehalrana]

Fran,

My issue has been resolved. Appreciate your help with this. Comcast representative called me today and got this resolved.

Thanks a lot.

[Steady]

I have been without service for 7 days which means my VOIP service has been out too. They want to call you on the phone to make sure someone is home for the service call. When they call the first time, if there's no answer, they bump you to the next day. Then they give this nonsense time frame for you to "standby".
Our country works best when there's competition and right now many DC consumers are being shafted by the fact that there's no broadband competition to Comcast.

Frustrated and Shafted!

Shame on you Comcast