Verizon's new tech support policy

[elysia]

I've been seeing commercials on TV about their new tech support. They say they will help you with any computer problems, not just Internet connection issues. Is this true? Has anyone gotten support from them on something not related to their service?

[ladyt]

That is going to start to suck for the rep your talking to, depending on the issue.

[elysia]

Yeah really! I imagine they'll be doing a lot of call backs. There's no way they can afford to pay enough to hire techs knowledgeable enough on such a wide range of possible issues. Most techs get paid a base pay depending on their knowledge and the range of the general tech issues. What they're promising now, will require much more than most tech support centers offer on a regular basis. They'll have to have specific techs to research some of the issues they'll be seeing and call the user back with solutions.

I have some personal issues with Verizon stemming from phone service I had with them a few years ago. It would be fun to get back at them by calling tech support with some real obscure program issues. My pc is really temperamental and would give them a run for their money to support some of it's issues. But it would be the techs that had to deal with it and not the company itself, so, I guess I will leave it alone.